Returns And Refunds
Returns
Every order placed is important to us. We want our customers to feel fully supported throughout their entire experience with Amore, and that includes Returns & refunds.
If you buy from Amore, you are purchasing a piece of furniture unique to you. Every item that leaves our doors is made-to-order and individual to your specifications. We adopt policies and procedures designed to maximise value for our customers. For these reasons, we don't accept returns of made-to-order items unless they are faulty or incorrect.
Please call our Customer Services Team on 03301330018 within 14 days of delivery if you realise your made-to-order bedroom furniture is faulty, or that we have delivered the wrong item. We offer free returns of your product and will try to resolve your issue or facilitate your return.
We will try to resolve your issue by refunding your full payment or replacement.
Any damage should be reported with 24 hours by email.
We may ask for you to send us photos of any areas of damage or imperfection to offer you a suitable course of action.
In cases where a return is requested, you need to disassemble your product for our team to collect. All we ask is that your unwanted item is returned in the condition it was received in its original packaging.
Returns will only be facilitated Monday to Sunday, at a time that suits our rolling delivery schedule.
Refunds
We will process your refund as soon as you let us know that you would like one or from the date that we receive your item back in stock.
Orders not yet delivered will be refunded within 7 days* of notification.
Orders that have been delivered and returned will be refunded within 7 working days* that after we receive your return into stock. We will refund your purchase price.
For security reasons, you will be refunded on the card or payment method that you used to place your order.
Failed deliveries
If you are not available in person to accept on the delivery day and 4-hour slot we have agreed with you. All redeliveries will respect our rolling delivery schedule, van capacity & availability in your local area.
Exchanges and Replacements
If you have any issues with the bed, I.e. any manufacturing faults or damaged items upon arrival. In that case a brand new replacement part will be sent out to you with the earliest possible delivery slot free of charge and without any extra costs.
Cancellations
If you’ve placed your order online, it can be cancelled within 24 hours of it being placed. Please email us with your order reference number within 24 hours of placing your order and your full refund will be issued We’ll make sure to refund you within 14 days from letting us know. You’ll be refunded on the card or payment method that you used to place your order.
What do I do if my goods arrive damaged or missing?
First of all, please check over your goods on delivery to ensure that the packaging is intact and all items are in good condition before you sign for them. Quick ways of identifying any damages when accepting your goods is to check the boxes and plastic packaging for any tears, indents or crumpled areas, which can often identify damage. Amore allow all damages to be reported within 24 hours of delivery via an email.
Shall you find your items damaged upon delivery please record it with the courier and email us.
If any boxes are missing from the delivery then please record with the courier how many are missing, accept the boxes that are present and then contact us via email or phone stating which ones are missing. Once we have confirmed which items are missing we will arrange to have them sent to you as soon as possible.
If there are parts or pieces missing in the boxes you have accepted then give us a call or email us and we will send the parts to you with no extra charge. When you contact us, state to us the part numbers of the exact pieces missing so we can deliver the parts that you want very quickly. If you have already accepted the boxes and find parts to be missing or damaged then you will need to contact us via email with accompanying photos showcasing how the parts are damaged.
If a collection is arranged, the goods should be ready to be collected on the ground floor, as the delivery services usually refuse to collect from any other floor. If you find that your goods are damaged after you have taken delivery and if you don’t notify us within 24 hours after the delivery attempt, unfortunately we cannot take any responsibility. It’s important that you keep the original packaging on when returning any item.
If you wish to return anything please contact us and we shall arrange a collection through our couriers. £150 collection charges shall be deducted from refund value with no exceptions. Items collected for replacement do not incur any shipping charges.
What do I do if I decide I don’t want my items before they arrive?
If you have changed your mind after an order dispatched from Amore then you must keep in mind that £ 150 Postage & Packaging charges are non refundable.
Each bed is considered a specialist, made to order item. Once the 24 hour cooling off period has been exceeded a 30% restocking fee will be deducted from your processed refund with no exceptions . Mattresses are strictly non returnable once they have been slept on as described in Consumer Contracts Regulations by law.
Again the reporting period of any defects is 24 hours from the time of delivery.
Bespoke Orders
All bespoke orders, i.e customisations that are not on the website and are tailor made according to your needs are strictly non returnable / refundable
What do I do if the item doesn't fit my property ?
All our beds are hand made to order. Hence we highly recommend measuring your property prior to placing an order with us to ensure the beds have easy access to room of your choice for delivery and assembly.
It is the customer's responsibility to ensure there is ample space available. In an unfortunate event where the items are unable to be taken to the room of your choice for assembly, a 30% restocking fee applies along with £150 courier charges deducted from your refund amount back to you.
We take pride in our workmanship and quality of products, not only that we provide designer quality furniture at very competitive prices.
All our designs are hand crafted in Britain by highly experienced artisans. Where machines cannot match the craftsmanship of a master upholsterer, yet human precision cannot be on par with that of the machines. Due to the nature of chesterfield designs please allow the precision of button and upholstery to be 98 percent.
All our beds go through rigorous quality checks and we would pickup an defects that would make furniture to deviate from the highest quality appearance.
Please Note : All our beds are handmade in UK, hence please allow slight variation in the measurements given. If you have specific size requirements then please clearly mention that on your order to ensure the final size fits your requirements.
All our Photos are taken in studio environment, due to the nature of the furniture and some fabrics may appear slightly different in person. To avoid any disappointment please request free of charge fabric samples before placing an order for a bed, stool or coffee table.