Refund policy

Returns

Every order placed is important to us. We want our customers to feel fully supported throughout their entire experience with Amore, and that includes Returns & refunds.

If you buy from Amore, you are purchasing a piece of furniture unique to you. Every item that leaves our doors is made-to-order and individual to your specifications. We adopt policies and procedures designed to maximise value for our customers. For these reasons, we don't accept returns of made-to-order items unless they are faulty or incorrect.

Please call our Customer Services Team on 03301330018 within 14 days of delivery if you realise your made-to-order bedroom furniture is faulty, or that we have delivered the wrong item. We offer free returns of your product and will try to resolve your issue or facilitate your return.

We will try to resolve your issue by refunding your full payment or replacement.

Any damage should be reported with 24 hours by email.

We may ask for you to send us photos of any areas of damage or imperfection to offer you a suitable course of action.

In cases where a return is requested, you need to disassemble your product for our team to collect. All we ask is that your unwanted item is returned in the condition it was received in its original packaging.

Returns will only be facilitated Monday to Sunday, at a time that suits our rolling delivery schedule.

 

Refunds

We will process your refund as soon as you let us know that you would like one or from the date that we receive your item back in stock.

Orders not yet delivered will be refunded within 7 days* of notification.

Orders that have been delivered and returned will be refunded within 7 working days* that after we receive your return into stock. We will refund your purchase price.

For security reasons, you will be refunded on the card or payment method that you used to place your order.

Returns and Refunds done as a change of mind once your product has been delivered or delivered and assembled would incur a 40% restocking fee and a £150 collection fee with no exceptions.

 

Failed deliveries

If you are not available in person to accept on the delivery day and 4-hour slot we have agreed with you. All redeliveries will respect our rolling delivery schedule, van capacity & availability in your local area.

Exchanges and Replacements

If you have any issues with the bed, I.e. any manufacturing faults or damaged items upon arrival. In that case a brand new replacement part will be sent out to you with the earliest possible delivery slot free of charge and without any extra costs.

Cancellations